Ask a tech

Your go-to answers from the folks who keep you rolling.

Have a question about your bike or e-bike? Our service team hears it all. Here are some of the most common questions we get in the shop—and straight answers from the tech bench.

General Bike Questions

How often should I service my bike?

We recommend a basic tune-up at least once per season, or every 1,000–2,000 km. If you ride hard, commute daily, or hit a lot of wet and dusty conditions (hello BC!), more frequent checkups will keep things running smooth and save you money long-term.

Why is my bike making a clicking or creaking noise?

Clicks and creaks usually come from loose bolts, worn drivetrain parts, or dry contact points like pedals, bottom brackets, or seatposts. It’s not always where the sound seems to be coming from—bring it in and we’ll track it down quickly.

My gears aren’t shifting smoothly. What gives?

This can come down to a few things:

  • Cable stretch or misadjustment
  • Worn chain or cassette
  • Bent derailleur hanger

Good news: most shifting issues are quick fixes.

How do I know when my chain needs replacing?

A worn chain stretches over time and can wear out your cassette and chainrings much faster. Rule of thumb: check it every few months or every 1,500–2,500 km. We can measure wear in seconds.

What tire pressure should I run?

It depends on your tire width, rider weight, and terrain:

  • Road: 70–100 psi
  • Gravel: 30–60 psi
  • Mountain: 18–30 psi

Not sure? Swing by and we’ll dial it in for your setup.

E-Bike Questions

How long does an e-bike battery last?

Most modern e-bike batteries are rated for 500–1,000 charge cycles, which usually works out to several years of riding. Real-world lifespan depends on how you charge, store, and use it.

How far can I go on a single charge?

Range varies based on:

  • Assist level
  • Terrain (hills vs. flats)
  • Rider weight
  • Wind and temperature

Typical range is 40–120 km per charge. Lower assist modes = more distance.

Can I ride my e-bike in the rain?

Yes—e-bikes are designed for wet conditions. Just avoid high-pressure washing around electrical components, and let the bike dry before charging.

Why is my e-bike cutting out or losing power?

Common causes include:

  • Loose battery connection
  • Dirty contacts
  • Software or sensor issues

Start by checking the battery mount. If it persists, bring it in—diagnostics are quick.

Do e-bikes need regular maintenance?

Absolutely. In fact, they often need more frequent drivetrain service because of the added torque. Regular cleaning and tune-ups will keep everything running efficiently.

Can I charge my battery anytime, or do I need to drain it first?

You can charge it anytime—no need to fully drain modern lithium-ion batteries. In fact, partial charging is better for battery lifespan.

Quick Shop Tips from Our Techs

Keep it clean: A quick rinse and wipe-down goes a long way

Lube your chain regularly: Especially after wet rides

Check tire pressure weekly: It’s the easiest performance boost

Listen to your bike: New noises = early warning signs

Still Have a Question?

Bring your bike by the shop or get in touch—we’re always happy to help.
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