We will not sell, give or share your personal information to or with anyone at anytime. Ever. We respect your privacy. Anything personal entered on our site is private and between you and us. Our website contains external links and we are not responsible for the privacy and security practices of these external sites. Please follow the links below to completely understand those policies and practices.  It is important for you to protect yourself against unauthorized access to your password and to your computer.

What Information We Collect

Personal Information includes your name, address, phone number and email address, as well as your opinions, preferences and purchase patterns. We will not ask for confidential personal information such as date of birth or a Social Insurance Number. Your personal information is only used for the purpose for which it was collected.  We assure you that we do not sell or rent personal information. Skookum Revelstoke Bike & Ski will not collect or store your credit card number(s). See our payment policy, below.

You have the right to request access to your personal information we have on record in order to ensure it is accurate. If there are discrepancies, your information can be updated as appropriate. To access your personal information, a request must be submitted in writing to us. We will respond to your request for access to information in a reasonable time. There may be times when we are unable to fulfill your request, for example, if providing access to your personal information would reveal confidential commercial or proprietary information or personal information about someone else (and we are unable to separate your data), or if we are prohibited by law from disclosing the information.

Why We Collect Information

We use your personal information in order to process your application for a product or service; administer delivery of products and services; and to verify your identity and protect against error and fraud. We also use your information to better understand your product and service needs and to offer relevant information, products and services. Your purchases and other transactions, shopping patterns, account activity and payment history may be tracked and internally analyzed for marketing purposes. We will use your information only for the purposes for which it was collected, except with your consent or as required by law. You may contact us at any time to withdraw or refuse your consent.  Please note that even if you have opted out of receiving marketing communications, we may still contact you for purposes of administering your account.

Our Payment Policy

We accept Interac E-transfers and use Lightspeed Payments and Stripe for online credit card payments. All credit card payments are processed on Lightspeed Payment via a secure link from our webstore. Our webstore is administered by Lightspeed Retail.

For privacy policies of E-Transfers see your personal banking solution. For Stripe payment and Lightspeed Retail privacy policies, follow these links:

https://stripe.com/en-ca/privacy

https://www.lightspeedhq.com/privacy-policy/

If you have questions or concerns that have not been resolved by this document, please contact Skookum Revelstoke Bike & Ski, PO Box 2418, 116 Mackenzie Ave, Revelstoke, BC, V0E 2S0 or by email [email protected].

Thank you for reviewing our policies regarding any personal information you may choose to provide on our website. We take your privacy very seriously and carefully protect any and all information entrusted to us. If you have any questions about our privacy policy and how we handle sensitive information, please email us at [email protected].